Effective Date: June 25, 2025 Contact Email:[email protected] Business Name: BrightStar Reviews
Introduction
At BrightStar Reviews (“we,” “our,” or “us”), we are committed to protecting your personal information and maintaining the highest standards of privacy, transparency, and compliance. As a Canadian business based in Ontario, we operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and comply with all relevant regulations under Ontario’s Consumer Protection Act, Canada’s Anti-Spam Legislation (CASL), and recognized best practices for secure data handling and electronic communications.
Our platform enables businesses to collect and manage customer reviews through automated tools like email and SMS outreach, image personalization, and AI-assisted response generation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing or using BrightStar Reviews, you consent to the data practices described below.
1. Purpose
This Privacy Policy explains how BrightStar Reviews (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable laws and regulations in Ontario and Canada.
We are committed to protecting your privacy and ensuring all data is handled lawfully, ethically, and transparently.
2. Scope
This policy applies to:
Users of our platform
Visitors to our website
Clients uploading or processing customer data through our services
By using our services, you consent to this policy.
3. What is Personal Information?
Under Canadian law, “personal information” refers to any information about an identifiable individual, such as a name, email address, phone number, or feedback. This does not include anonymized or business contact information used strictly in a professional context.
4. Information We Collect
A. From Clients:
Name, email, phone number, business details
Login credentials and billing data
Customer lists with names, emails, or phone numbers
B. From Customers:
Contact info submitted by clients
Review responses, ratings, or engagement data
Interaction history (e.g., clicks, opens, timestamps)
C. Automatically Collected:
Device, browser, and IP address
Session activity and cookie usage data
5. Purpose of Collection
We collect information to:
Create and manage client accounts
Send automated review requests via SMS/email
Generate AI-enhanced or branded content
Process payments
Provide customer service and support
Improve the functionality and security of our platform
We do not collect more information than necessary for these purposes.
6. Consent
Consent is required under PIPEDA and CASL. By using our services or providing information, you consent to its collection and use as outlined here. Clients are responsible for obtaining consent from their customers prior to uploading or contacting them through our platform.
You may withdraw consent at any time by contacting [email protected].
7. Use of Cookies
We use cookies to:
Maintain secure sessions
Improve user experience
Monitor usage and diagnose issues
You can manage cookie preferences through your browser. Disabling cookies may limit access to certain features.
Our platform enables clients to send commercial electronic messages (CEMs) including emails and SMS. To comply with CASL, users must:
Obtain express or implied consent before contacting customers
Identify their business in messages
Include a valid unsubscribe mechanism
We enforce CASL compliance within our platform and reserve the right to suspend accounts engaging in unlawful communication practices.
9. Payments and PCI Compliance
Payments are processed securely through Stripe, a PCI-DSS–compliant provider. We do not store or handle your credit card information directly. Stripe’s infrastructure ensures compliance with global payment security standards.
10. Ontario Consumer Protection Requirements
As required under Ontario’s Consumer Protection Act, we commit to:
Transparent subscription pricing
Clear cancellation terms
No misleading offers or billing practices
Providing prompt customer support
You will receive full disclosure of your billing terms prior to checkout. Subscriptions are cancellable at any time.
11. Third-Party Service Providers
We may share limited information with trusted vendors to deliver our services, including:
Stripe (payment)
Email/SMS delivery services
Hosting and analytics providers
All third parties are contractually bound to handle data securely and confidentially.
12. Data Retention
We retain information only as long as needed for:
Service delivery
Legal or tax obligations
Client support and account records
Upon request, we will delete or anonymize personal data unless retention is required by law.
13. Security Safeguards
We protect data using physical, technical, and administrative safeguards, including:
SSL encryption
Role-based access
Firewall-protected infrastructure
Staff training and audits
Although no system is immune to breach, we take all reasonable steps to protect your data.
14. Your Rights
As a Canadian user, you have the right to:
Access your personal data
Correct or update inaccuracies
Withdraw consent
Request data deletion or export
Contact us at [email protected] to exercise your rights. We respond within 30 business days.
15. Children’s Privacy
BrightStar Reviews is not intended for individuals under 18 years of age. Anyone under 18 must have verified parental or guardian consent to use the platform.
If we learn that data has been collected from someone under 18 without proper consent, we will delete it immediately. Parents may contact us to request removal.
16. International Data Transfers
Data may be processed or stored outside of Canada (e.g., by U.S.-based providers). We ensure all providers uphold equivalent protections as required under PIPEDA.
17. Changes to This Policy
This Privacy Policy may be updated periodically. All changes will be posted here with a revised effective date. Continued use of our services means you accept the updated terms.
18. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact:
